Privacy Policy

The following Privacy Policy explains how Berlin Protocol (“we,” “our,” or “us”) collects, uses, and protects information gathered from visitors using our website and related services. By accessing or using this website, you agree to the practices described in this Privacy Policy.

This policy applies only to information collected through our website and online services. It does not apply to information collected offline, by telephone, through mail, or by any third-party services not controlled by us.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page along with the revised effective date. Continued use of the website after updates means you accept the revised policy.

Information We Collect

We may collect personal information that you voluntarily provide while using our website, including:

Name
Email address
Billing or shipping address
Phone number
Payment information
Order details

This information may be collected when you:

Place an order
Subscribe to newsletters
Contact customer support
Fill out forms on the website

We may also automatically collect non-personal information such as:

IP address
Browser type
Device information
Website usage data
Pages visited
Referral sources

This information helps us improve website performance, customer experience, and marketing effectiveness.

Cookies and Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to improve user experience and analyze website traffic. Cookies help us:

Remember preferences
Improve website functionality
Analyze visitor behavior
Deliver personalized advertising

You may disable cookies through your browser settings, although some website features may not function properly.

How We Use Your Information

We may use collected information for purposes including:

Processing orders and payments
Delivering products and services
Sending order confirmations and updates
Providing customer support
Improving website performance
Personalizing user experience
Sending promotional emails or offers
Preventing fraud and maintaining security

We may also work with trusted third-party service providers to help operate our business, process payments, deliver emails, or analyze website usage.

Third-Party Services and Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of any third-party websites they visit.

We may also use third-party advertising and analytics services such as:

Google Analytics
Facebook Advertising
Remarketing Services

These services may use cookies and tracking technologies to collect information about your interactions with our website.

Google Analytics

We may use Google Analytics and related advertising features to understand website traffic and improve our marketing campaigns. These services may collect anonymous usage information through cookies and similar technologies.

Users can opt out of Google Analytics tracking through browser settings or Google’s advertising preferences tools.

Facebook Advertising

We may use Facebook advertising and remarketing features to display relevant advertisements to users who have visited our website. Information collected through Facebook advertising tools is used only for marketing analysis and campaign optimization.

We do not sell or improperly share personally identifiable information obtained through Facebook advertising tools.

Data Protection and Security

We use secure technologies and industry-standard measures to help protect your personal information from unauthorized access, misuse, or disclosure. Payment transactions are processed through secure encrypted systems.

While we strive to protect your information, no online transmission or storage method can be guaranteed to be 100% secure.

GDPR Privacy Rights

If you are located in the European Economic Area (EEA), you may have rights under the General Data Protection Regulation (GDPR), including:

Access to your personal data
Correction of inaccurate data
Request deletion of data
Restrict or object to processing
Data portability

To make a request regarding your personal information, please contact us using the details provided below.

California Privacy Rights (CCPA)

California residents may have rights under the California Consumer Privacy Act (CCPA), including:

Request access to collected personal information
Request deletion of personal information
Request information about data sharing practices

We will comply with applicable privacy laws where required.

Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will promptly delete it.

Email Communications

If you subscribe to our email list, you may receive promotional emails, product updates, or educational content. Every email includes an unsubscribe link allowing you to opt out at any time.

Refund and Purchase Information

Purchases made through our website may be subject to specific refund policies, shipping terms, and promotional conditions described on the applicable product pages.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will become effective immediately upon posting on this page.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through our official support channels available on the website.